ReviewFilter connects directly to the property management system you already use. From the moment you switch it on, the entire reputation workflow runs on autopilot - every checkout quietly triggers a personalised feedback request, every happy guest is steered toward TripAdvisor, Google or whichever review sites you have enabled, and every unhappy guest is intercepted privately before they ever reach a public platform.
The outcome is a steady stream of fresh, genuine, positive reviews and a measurable lift in your TripAdvisor ranking and Google star rating - with nobody on your team having to remember to ask a guest for a review!
Configuring a third-party integration is the kind of task that tends to slide to the bottom of a busy general manager's to-do list. With ReviewFilter it does not have to. Our team takes care of the full onboarding process: enabling the connection inside your PMS, choosing the message timing that suits your property, building of all html emails in keeping with your brand and running an end-to-end test before you go live. Most hotels are sending their first review request within a few working days, and there is nothing for your front-desk team to install or learn.
For modern, API-first systems such as Mews, ReviewFilter supports a true two-way integration. As well as pulling guest data out of the PMS to launch a review request, we push the resulting feedback - the star rating, the written comments, the review site the guest chose - back into the guest record inside Mews.
That data is genuinely useful at the front desk. When a returning guest's reservation appears in your daily arrivals report, your team can see at a glance what they loved about their last stay and, just as importantly, what fell short. A note that they previously mentioned a noisy room near the lift, or that they especially praised the breakfast service, lets you tailor the welcome and quietly fix anything that went wrong last time - before they have a chance to mention it again.
Whether you run a single boutique guest house on Little Hoteier, a city-centre business hotel on Opera, a holiday park on NewBook or a restaurant on ResDiary, the integration logic is the same. Review requests fire automatically from real reservation data and reminders only go to guests who have not already responded. Nothing falls through the cracks, and you keep full control over which review sites are active at any given time.
We add new integrations regularly, and we prioritise based on real customer demand. If the property management system you use is not in the list above, drop us a note using the form below and we will let you know where it sits in our roadmap.
We are working on new integrations all the time.
Contact us and let us know what system you are using
